Abu Dhabi Tourist Guide Training & Licensing Program
Course Units
Start Course
| Module 1 | Overview of Abu Dhabi Tourist Guide Licensing Program |
|---|---|
| Unit 1 | 1.1 Understanding the Abu Dhabi tourist guide licensing program |
| Unit 2 | 1.2 Understanding the knowledge and skills assessments process |
| Unit 3 | 1.3 What you will learn |
| Unit 4 | 1.4 How to study and organize your learning (Part 1) |
| Unit 5 | 1.5 How to study and organize your learning (Part 2) |
| Unit 6 | 1.6 How to study and organize your learning (Part 3) |
| Unit 7 | 1.7 A Guide to Portfolio 1 – Modules 1-8 |
| Unit 8 | 1.8 A Guide to Portfolio 1 – Modules 9-14 |
| Unit 9 | 1.9 Recap of Module 1 learning outcomes |
| Unit 10 | 1.10 Knowledge Material |
| Module 2 | Delivering Culture & Heritage Info of Abu Dhabi |
| Unit 1 | 2.1 What you will learn |
| Unit 2 | 2.2 Delivering Cultural and Heritage Knowledge of Abu Dhabi |
| Unit 3 | 2.3 Examples of cultural and heritage elements |
| Unit 4 | 2.4 Different types of visitor groups in Abu Dhabi |
| Unit 5 | 2.5 Selecting and contextualizing information for different visitor groups |
| Unit 6 | 2.6 Using storytelling to engage visitors |
| Unit 7 | 2.7 Linking information together |
| Unit 8 | 2.8 Giving visitors information on Emirati culture and beliefs |
| Unit 9 | 2.9 The five pillars of Islam (Part 1) |
| Unit 10 | 2.10 The five pillars of Islam (Part 2) |
| Unit 11 | 2.11 Cultural etiquette for Abu Dhabi visitors |
| Unit 12 | 2.12 Imparting knowledge on Emirati national dress and traditions |
| Unit 13 | 2.13 Sheikh Zayed Al Nahyan – The father of the nation |
| Unit 14 | 2.14 The life of Sheikh Zayed bin Sultan Al Nahyan |
| Unit 15 | 2.15 The legacy of Sheikh Zayed bin Sultan Al Nahyan (Part 1) |
| Unit 16 | 2.16 The legacy of Sheikh Zayed bin Sultan Al Nahyan (Part 2) |
| Unit 17 | 2.17 Recap of module 2 learning outcomes |
| Module 3 | Abu Dhabi Sites & Key Attractions |
| Unit 1 | 3.1 Introduction what you will learn |
| Unit 2 | 3.2 Navigating around Abu Dhabi by map Identifying major sites and attractions |
| Unit 3 | 3.3 Abu Dhabi street numbering system |
| Unit 4 | 3.4 Getting around Abu Dhabi |
| Unit 5 | 3.5 Sites and attractions in Abu Dhabi city centre Part 1 |
| Unit 6 | 3.6 Sites and attractions in Abu Dhabi city centre Part 2 |
| Unit 7 | 3.7 Providing visitors with directions and information Part 1 |
| Unit 8 | 3.8 Providing visitors with directions and information Part 2 |
| Unit 9 | 3.9 Researching events and information |
| Unit 10 | 3.10 New developments and events in Abu Dhabi Part 1 |
| Unit 11 | 3.11 New developments and events in Abu Dhabi (Part 2) |
| Unit 12 | 3.12 Recap of module 3 learning outcomes |
| Module 4 | Roles & Responsibilities of a Tourist Guide |
| Unit 1 | 4.1 What you will learn |
| Unit 2 | 4.2 Tourist guide job roles |
| Unit 3 | 4.3 The job profile of a tourist guide |
| Unit 4 | 4.4 Job profiles in the tourism industry |
| Unit 5 | 4.5 Tourist guide professional code of conduct & code of practice |
| Unit 6 | 4.6 Making a positive first impression |
| Unit 7 | 4.7 Practical tips on creating positive, long-lasting first impression |
| Unit 8 | 4.8 Self-assessment - Are you doing it right? |
| Unit 9 | 4.9 The best online booking sites to list your tours |
| Unit 10 | 4.10 Recap of module 4 learning outcomes |
| Module 5 | Principles of Guiding |
| Unit 1 | 5.1 What you will learn |
| Unit 2 | 5.2 The power of knowledge |
| Unit 3 | 5.3 The principles of tour guiding |
| Unit 4 | 5.4 Effective Communication |
| Unit 5 | 5.5 Practicing your tour |
| Unit 6 | 5.6 Procedures and checklists for guided tours |
| Unit 7 | 5.7 Pre-departure checks |
| Unit 8 | 5.8 During tour activities |
| Unit 9 | 5.9 Post-tour activities |
| Unit 10 | 5.10 Guiding on a moving vehicle |
| Unit 11 | 5.11 Yas Island bus tour |
| Unit 12 | 5.12 Corniche bus tour |
| Unit 13 | 5.13 Guiding on a site tour |
| Unit 14 | 5.14 Guiding on walking tours |
| Unit 15 | 5.15 Sustainable, responsible and ethical guiding |
| Unit 16 | 5.16 Guiding at archaeological sites and responsible tourism |
| Unit 17 | 5.17 Guided tour in the Qasr Al Watan |
| Unit 18 | 5.18 Guided tour in Qasr Al Muwaiji |
| Unit 19 | 5.19 Guided tour in Al Ain Oasis |
| Unit 20 | 5.20 Guided tour in Sheikh Zayed Grand Mosque |
| Unit 21 | 5.21 Recap of module 5 learning outcomes |
| Module 6 | Developing Tour Commentary |
| Unit 1 | 6.1 What you will learn |
| Unit 2 | 6.2 Researching a tour commentary |
| Unit 3 | 6.3 Types of visitor groups to Abu Dhabi |
| Unit 4 | 6.4 Developing a tour commentary |
| Unit 5 | 6.5 Developing scripts for your own tour commentaries |
| Unit 6 | 6.6 Delivering successful tours (Part 1) |
| Unit 7 | 6.7 Delivering successful tours (Part 2) |
| Unit 8 | 6.8 Tailoring tours and making adjustments |
| Unit 9 | 6.9 Getting your tour back on track |
| Unit 10 | 6.10 Recap of module 6 learning outcomes |
| Module 7 | Communication & Presentation Skills |
| Unit 1 | 7.1 What you will learn |
| Unit 2 | 7.2 Delivering effective tour commentaries |
| Unit 3 | 7.3 Developing your presentation skills and techniques |
| Unit 4 | 7.4 Handling guest questions |
| Unit 5 | 7.5 The best communicators are good listeners |
| Unit 6 | 7.6 Personal style and showmanship |
| Unit 7 | 7.7 Developing your storytelling skills |
| Unit 8 | 7.8 Making your tour more interactive - the questioning technique |
| Unit 9 | 7.9 Communicating effectively with visitors on tour |
| Unit 10 | 7.10 Non-verbal communication – hand gestures |
| Unit 11 | 7.11 More aspects of effective communication |
| Unit 12 | 7.12 Recap of module 7 learning outcomes |
| Module 8 | Group Management |
| Unit 1 | 8.1 What you will learn |
| Unit 2 | 8.2 Basics of group management |
| Unit 3 | 8.3 Maintaining positive group dynamics |
| Unit 4 | 8.4 Case scenarios |
| Unit 5 | 8.5 Dealing with different visitor groups |
| Unit 6 | 8.6 Dealing with groups with special needs |
| Unit 7 | 8.7 Dealing with visitors from different cultures |
| Unit 8 | 8.8 Dealing with group conflict |
| Unit 9 | 8.9 Controlling the group |
| Unit 10 | 8.10 Managing group safety |
| Unit 11 | 8.11 Risk & Crisis management |
| Unit 12 | 8.12 Dealing with challenges |
| Unit 13 | 8.13 Dealing with children and talkative guests |
| Unit 14 | 8.14 Dealing with more challenges |
| Unit 15 | 8.15 Recap of module 8 learning outcomes |
| Module 9 | Service Excellence |
| Unit 1 | 9.1 What you will learn |
| Unit 2 | 9.2 What causes visitors’ dissatisfaction on tour |
| Unit 3 | 9.3 Delivering excellent customer service |
| Unit 4 | 9.4 Building rapport with visitors (Part 1) |
| Unit 5 | 9.5 Building rapport with visitors (Part 2) |
| Unit 6 | 9.6 Meeting visitors’ demands |
| Unit 7 | 9.7 Handling upset visitors (Part 1) |
| Unit 8 | 9.8 Handling upset visitors (Part 2) |
| Unit 9 | 9.9 Recap of module 9 learning outcomes |
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