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Customer – Centric Service Excellence

Course Units

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Module 1 Customer – Centric Service Excellence
Unit 1 Overview
Unit 2 The Essence of Customer-Centric Excellence
Unit 3 Principles of Customer-Centricity in Service
Unit 4 Visitors’ Needs, Expectations, and Overall Experience
Unit 5 Service Recovery in Challenging Situations
Unit 6 Elevating Service Excellence: Insights from the Disney Academy
Unit 7 Quiz
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